Merlin Media

SMS Messaging Policy

Merlin Media Magic — Last updated: September 9, 2026

Program Description

Merlin Media Magic ("we," "us," or "our") is a professional video production company. We operate an SMS messaging program to send participating customers order updates, project milestone notifications, shipment alerts, and occasional promotional announcements. Messages are sent only to users who have explicitly opted in via one of the methods described below. Our sending number is +1 (952) 529-4329.

How to Opt In

We collect consent through two opt-in paths. Both use two separate, independent checkboxes — one for transactional messages and one for promotional messages. Both checkboxes are unchecked by default and entirely optional. Consent is never required to purchase or use our services.

  1. Account registration (website) — Users provide their mobile phone number and check one or both SMS consent checkboxes during account creation at merlinmediamagic.com/register. The exact consent language and checkbox layout are publicly documented at merlinmediamagic.com/sms-signup.
  2. Account settings (website) — Existing users may opt in at any time by visiting Account Settings → Preferences → SMS Notifications at merlinmediamagic.com/account/settings, entering a mobile number, and checking one or both consent checkboxes. The same consent language and checkbox layout applies. A screenshot of this flow is available at merlinmediamagic.com/sms-signup.

The transactional checkbox consent language reads: "I agree to receive order confirmations, shipment updates, and project milestone notifications from Merlin Media Magic via SMS. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help. See SMS Policy and Privacy Policy."

The promotional checkbox consent language reads: "I agree to receive promotional messages, special offers, and announcements from Merlin Media Magic via SMS. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help. See SMS Policy and Privacy Policy."

Message Types

  • Transactional — order confirmations, shipment tracking updates, project milestone notifications, portal file availability alerts. Sent only to users who checked the transactional consent checkbox.
  • Promotional / Marketing — special offers, announcements, and other marketing content. Sent only to users who separately checked the promotional consent checkbox.

Message Frequency

Message frequency varies. Transactional messages are event-driven (sent when an order, shipment, or project milestone occurs). Promotional messages are infrequent. We do not send daily bulk messages.

Message & Data Rates

Message and data rates may apply. Charges depend on your mobile carrier and plan. Merlin Media Magic does not charge separately for SMS messages, but your carrier's standard messaging and data rates will apply.

How to Opt Out

You may opt out at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent to your number. You may also update your messaging preferences in your account settings at any time.

Help

Reply HELP to any message for assistance, or contact us directly at [email protected].

Mobile Number Privacy & Data Sharing

Mobile opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes under any circumstances.

Your mobile phone number and SMS messaging consent are used solely to deliver the messages you have explicitly opted in to receive from Merlin Media Magic. We do not sell, rent, trade, share, or otherwise disclose your mobile number or your consent status to any third party, affiliate, or partner for their own marketing, promotional, or commercial messaging purposes.

Supported Carriers

Our SMS program is supported by all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, and others. Carrier support is not guaranteed for all carriers.

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